1. Definitions

• "RUSO," "we," "us," "our" — the provider of the Service, a logistics operations platform based in Vantaa, Finland. Full company registration details are available on request at info@ruso.app.

• "You," "Customer" — the individual or organisation using the Service.

• "User" — a person you authorise to access the Service under your account.

• "Customer Data" — the operational data you and your Users enter into the platform, including data about your staff, customers, orders, shipments, inventory, fleet, and billing.

• "Pilot" — the current pre-general-release phase of the Service.

2. Eligibility and accounts

To use the Service you must be a business or acting on behalf of one, and the person accepting these Terms must have authority to bind that business. You agree to provide accurate registration information and to keep it current.

You are responsible for safeguarding your and your Users' login credentials and for all activity that occurs under your account. Notify us promptly at info@ruso.app of any unauthorised use.

3. The waitlist

Joining the waitlist does not create a contract and does not guarantee access to the Service. We use the information you provide to assess fit, prepare a quote, and contact you. Any pilot or paid use will be governed by these Terms and any separate written agreement we provide.

4. Acceptable use

You agree not to:

• Use the Service unlawfully, or in breach of these Terms.

• Upload data you have no right to use, or that infringes someone else's rights.

• Attempt to gain unauthorised access to the Service, other accounts, or our systems.

• Interfere with or disrupt the Service, or introduce malicious code.

• Copy, reverse-engineer, resell, or attempt to extract the source code of the Service, except where the law expressly permits.

• Use the Service to build a competing product.

We may suspend access if we reasonably believe your use threatens the security, integrity, or lawful operation of the Service.

5. Customer Data and data protection

As between you and RUSO, you own your Customer Data. You grant us a limited, non-exclusive licence to host, process, and transmit Customer Data solely to provide and support the Service.

For Customer Data, you act as data controller and RUSO acts as data processor under GDPR. We process Customer Data only on your documented instructions. Where RUSO processes personal data on your behalf, this is governed by a Data Processing Agreement (DPA), which forms part of these Terms and is available on request at info@ruso.app. Our handling of your own (non-Customer) personal data is described in our Privacy Policy.

You are responsible for ensuring you have a lawful basis to collect and use the personal data you put into the Service, and for any notices or consents owed to the people that data concerns.

6. Intellectual property

The Service, including its software, design, branding, the RUSO name and logo, and all related intellectual property, belongs to RUSO and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription or pilot. Nothing transfers ownership of the Service to you.

Any feedback you share about the Service may be used by us to improve it, without obligation to you.

7. Pricing, payment, and taxes

Our pricing tiers are published on our website: €600/month (1–25 staff), €1,200/month (26–100 staff), and €2,000/month (100+ staff), with annual plans receiving a 20% discount. Prices may change with reasonable notice.

• Prices are exclusive of value added tax (VAT), which will be added where applicable at the prevailing Finnish rate.

• Fees are billed in advance for the chosen billing cycle unless agreed otherwise in writing.

• Late payments may result in suspension of the Service after notice.

• Except where required by law, fees are non-refundable.

Pilot: if you participate in the Pilot, the commercial terms (including any reduced or waived fees) will be set out separately in writing and prevail over this section for the Pilot period.

8. Service availability

We work to keep the Service reliable and available, but during Pilot we do not commit to a specific uptime level. We may update, suspend, or change features as we improve the platform, and we will give reasonable notice of significant changes where we can. Planned maintenance will be scheduled to minimise disruption where practical.

9. Confidentiality

Each party may receive confidential information from the other. Both agree to protect the other's confidential information with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need it and are bound to keep it confidential, or where the law requires disclosure.

10. Warranties and disclaimers

During Pilot, the Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or meet every requirement.

Nothing in this section excludes any warranty or right that cannot be excluded under Finnish law.

11. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential losses, or for loss of profit, revenue, data, or goodwill.

• Our total aggregate liability arising out of or relating to the Service is limited to the greater of the fees you paid us in the three months before the event giving rise to the claim, or €100 during the Pilot where no fees were paid.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.

12. Indemnification

You agree to indemnify and hold RUSO harmless against claims, losses, and reasonable costs arising from your unlawful use of the Service, your breach of these Terms, or your Customer Data infringing the rights of a third party, except to the extent caused by RUSO.

13. Term and termination

These Terms apply for as long as you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate access if you materially breach these Terms and do not remedy the breach within a reasonable period after notice, or immediately where the breach cannot be remedied or threatens the Service.

On termination, your right to use the Service ends. You may export your Customer Data for up to 90 days after termination, after which we may delete it in line with our Privacy Policy, unless the law requires us to retain it.

14. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, civil unrest, failures of utilities or networks, or acts of government.

15. Changes to these Terms

We may update these Terms as the Service develops. When we make material changes, we will post the updated version with a new date and, where appropriate, notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

16. Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, on notice to you.

17. Governing law and jurisdiction

These Terms are governed by the laws of Finland. Any dispute arising out of or relating to these Terms or the Service falls under the jurisdiction of the Helsinki District Court (Helsingin käräjäoikeus), without prejudice to any mandatory consumer protections that may apply.

18. Entire agreement and severability

These Terms, together with the Privacy Policy and any DPA or separate written agreement, form the entire agreement between you and RUSO regarding the Service. If any provision is found unenforceable, the rest remains in effect, and the unenforceable provision will be read to give the closest lawful effect to its intent.

19. Survival

Provisions that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — survive termination of these Terms.

20. Contact

Questions about these Terms:

info@ruso.app RUSO — Vantaa, Finland